Secure freight capacities: customer and KÖNIG pull together!
Manufacturing high-quality drywall products is a must. However, delivering these to specialist retailers on schedule is the freestyle. KÖNIG has always stood for this reliability and pleasure in service - and above all the people who make this customer service possible “behind the scenes”. One of them is Sascha Rose, head of the KÖNIG logistics team. Together with his colleagues - including six drivers - he meets the delivery expectations of our customers. Read here how he and his team master the challenges.
Freight space has been scarce for many years. How do you deal with the increasing capacity bottlenecks?
SR: First of all with an understanding of our customers: Hardly anything that cannot be ordered quickly today with three mouse clicks or a short phone call. Accordingly, we all now expect goods to be available at the agreed location at short notice. Everyone wants quick and smooth deliveries - private and business.
Yes, of Course. But how do you actually plan to live up to this claim?
SR: By not complaining about the situation, but recognizing and using options for action. Like all shippers, today we are literally applying for the small amount of cargo space - this is new and you have to be able to adapt to it.
How do you do that?
SR: For example, we benefit from long-term business relationships with logistics partners - a real advantage. Forwarding agents know that we are a reliable and good customer and they give us the contract.
What does reliable mean in this case?
SR: That we have respect for the situation, that we can understand the relevant market prices and that we speak honestly and openly with our customers. Not least because of our KÖNIG own truck fleet, we know where the shoe pinches in everyday transport. In addition, we serve the freight market all year round and are also such a reliable customer - beyond the seasonal business.
Where does the shoe pinch the most?
SR: The subject of “waiting times for loading and unloading” is still very much at the top - several hours often come together at just one company. If we all make sure that such downtimes are avoided, we can work together to get the best out of the available capacities.
Thank you for the insight, Mr. Rose - keep it up!Back